As we are primarily selling food products, we are reluctant to accept returns. However, we are aware that there are extraordinary situations where returns are unavoidable. Therefore, we accept returns in the following two situations:
1. If you have attempted to cancel your order by contacting us soon after placing the order, but a cancellation wasn’t possible due to the parcel having already been shipped, you should not accept receipt of the parcel, and ask the courier to send the parcel back to us. We will refund the price of the parcel content whereas you are responsible for paying the shipping price both ways.
2. If, for some reason, an item in your order has been damaged or is spoilt, you will be eligible for a refund or replacement. If the damage is the responsibility of the courier, you must raise a claim with the courier company. If you think the problem was caused by us, you should contact us as soon as possible after becoming aware of the problem. In such cases, we may require you to send the item back. You will receive a refund or replacement for the damaged/spoilt item. We will pay for shipping.
It is important that you contact us before returning the product(s) so that we are aware that a parcel will be returning and for what reason.